We promise to respond to the receipt of your letter within five working days and, where practically possible, to have completed a review within three working weeks.
If you are not satisfied with our response, please let us know. We want to help you.
You may also wish to contact one of the following agencies who can help with health-related complaint proceedings:
Nationwide Advocacy Service
Free Phone 0800 555 050
Email advocacy@hdc.org.nz
This is an independent advocacy service designed to resolve issues and protect your rights when using a health service. This service is free of charge.
Alternatively, you can refer any unresolved complaints to:
Health and Disability Commissioner
Toll free 0800 11 22 33
Web www.hdc.org.nz/complaints
Unresolved complaints about possible infringements of the Privacy Act should be referred to:
Privacy Commissioner
Toll free 0800 803 909
Web privacy.org.nz/how-to-complain/